RETURN POLICY

Eligibility for return

A. We hope that you are pleased with your order. However, if you are not entirely satisfied with your order or wish to return an item, we are happy to offer you a refund, provided that the goods you are returning is not exempted from return, it is unopened, unused and the goods is in fully resalable condition. If the goods you received are damaged or faulty in any way, or not what you originally ordered, we are happy to exchange the item or offer you a refund as per your wish.

B. To be eligible for refund or exchange on damaged goods, you must provide evidence. This includes photo or video evidence and/or returning the damaged goods to us for further inspection, if applicable. The outcome of the inspection will determine eligibility for a refund and/or exchange.

Restrictions and goods exempted from return

A. For healthy and safety reason, digestible hair vitamins are not eligible for returns unless damaged, faulty or sent in an error. If goods purchased is/are as part of a bundle, all parts of the bundle must be returned if you change your mind. No partial return is allowed; unless damaged or faulty or not what you originally ordered.

B. We are unable two provide a refund if upon inspection, we have solid reasons to believe goods were intentionally damaged by the customer. In such circumstance, we will notify you that we are unable to process the refund and allow you to arrange for the returning item(s) to be sent back to you within 14 days of our notification. After this deadline has passed, we will dispose the item.

Initiating a return

A. If you would like to return any goods, the first step is to send an email [email protected] so we can make arrangement to have the goods returned to us. To ensure smooth and fast resolution, please provide the order number and your contact details when emailing us.

B. For damaged or faulty goods, please retain the packing box and materials and as well as the damaged or faulty goods. We also ask that you provide video and/or photo evidence of any damaged or faulty goods. These may be required for inspection by a third-party and/or Shop-Go Natural

Return timeframe and process

A. You must notify us within 7 days of delivery of your intent to return an item. We will then email your Returns Form, giving you a further 7 days in which the returning item should reach us. So make sure you check your email (inbox and spam folder) for the form and send the returning item within the timeframe.

B. We aim to process refund within 5 working days of receiving a return, provided that the goods is eligible for return. If you initiate a return and we did not receive the goods within the 7 days, we may not offer a refund or an exchange if tracking or other evidence shows the item was not return on time. In such circumstance, we will notify you that we are unable to process the refund and allow you to arrange for the returning item(s) to be sent back to you within 7 days of our notification. After this deadline has passed, we will dispose the item.

C. Refunds will only be made against the original method of payment used to place the order. You will receive an email notification of your refund once it has been issued. Please allow 3-5 working days for funds to appear in your account. For customers with an international bank or card issuer, funds may take longer than 5 working days to clear.

 Return delivery cost

A. Unless the goods you received are damaged due to no fault of yours (customer), or not what you originally ordered, you are responsible for returning the goods and as well as any delivery cost incurred.

B. For your own peace of mind and protection, you are strongly advised that you obtain a proof of postage such as “recorded delivery or tracked and signed for” when returning goods to us. In the unlikely event that we do not receive the returned goods or arrived damaged, the courier that you used may be able to offer you a reimbursement.

C. Any discount, special offer or loyalty points redeemed within the order, will be deducted when processing refund or exchange (where applicable). If courier return an order to Shop-GoNatural due to customer failing to accept or collect  delivery, the cost of return may be deducted from the customer refund.

 Posting & Packaging Advice

To ensure that your return  arrives quickly and in the best possible condition,  please refer to the following practical tips:

1. Please ensure you are not returning used items, unless we authorised you to do so. See our returns policy on the website

for further details.

2.  Choose a packaging that is suitable for the content of your return.

3.  If you are recycling  a box, please remove or cover  all original labels and stickers so the parcel is not scanned incorrectly.

4.  Make sure that the packaging is in good condition: complete, without vulnerable, torn or damp parts.

5.  Ensure that your parcels are properly sealed. Tape firmly!

6. For your protection in case of loss or damage, we advise that you use a recorded delivery service and obtain a ‘Proof of Postage’. We are not liable for goods that get lost or damaged en-route to us.  The postal service/courier service you use may offer compensation.

Shea Moisture Manuka Honey And Mafura Oil Intensive Hydration Hair Masque

KShs 2,100.00
This intense conditioning deep treatment infuses hair with a powerful dose of moisture and nutrients. Certified organic Shea Butter, Honey, Mafura and Baobab Oils are blended with antioxidant-rich African Rock Fig to restore and lock in moisture. Smoothes and fortifies follicles for stronger, healthier frizz-free hair. SheaMoisture Community Commerce is bigger than beauty. It’s about investing in local and global communities, about striving to eliminate generational poverty and empowering women. It’s about overserving the underserved.

Wild Growth Hair Oil Light Moisturizer

KShs 1,700.00
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Product Details: Wild Growth Hair Oil Light Moisturizer is a simple solution for your hair care routine. It consists of an uncompromisingly rich plant-based formula that hydrates, conditions, and softens for more manageable hair. Dry, tangled, and hard to manage tresses will become soft, healthy, and less prone to split ends and hair breakage. The hair oil promotes strong, thick hair growth for all hair types. This personal care product requires only three applications per week with only a few drops per use. BENEFITS: Promotes thick, long hair growth. Reduces blow-drying time after washing. Softens and de-tangles hair. Concentrated formula. Stretches and relaxes hair

Shea Moisture Jamaican Black Castor Oil Strengthen And Restore Conditioner

KShs 1,950.00
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Product Details

Natural, chemically processed, color-treated, or heat-styled hair. Nourish, repair & grow. Sulfate-free & color-safe. A lightweight conditioner that detangles and restores moisture without weighing hair down. Perfect for those who regularly color, straighten or perm their hair. Formulated with Jamaican Black Castor Oil and certified organic Shea Butter to nourish and strengthen damaged, brittle hair, reducing the appearance of breakage and shedding. Peppermint Oil helps stimulate circulation to promote healthy hair growth. Leaves hair shiny and fully rejuvenated.

Carol’s Daughter Almond Milk Sulfate-Free Shampoo

KShs 1,650.00
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Product Details

For Extremely Damaged, Over-Processed Hair When hair is damaged daily from heat styling to everyday weather conditions, it becomes hard to manage and rough to the touch. So we’ve created this gentle cleanser that strengthens each strand’s core—repairing and softening weakened, extremely damaged hair. Reverses Damage, Strengthens & Protects Hair, Restores Softness Sulfate Free, No Parabens, No Petroleum, No Mineral Oil, No Artificial Colors  

Sunny Isle Jamaican Black Castor Oil Extra Dark

KShs 1,450.00
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Product Details

When you're searching for a powerful and versatile hair and skin care product, look no further than Sunny Isle Extra Dark Jamaican Black Castor Oil. This potent oil is effective for treating dry, damaged hair, regrowing and strengthening hair, and is a proven natural treatment for acne. It also works well for lengthening and thickening eyebrows and eyelashes, making it an all-round, good natural product to incorporate into your daily beauty routine. Our Extra Dark JBCO formula has a thicker, richer consistency than the Original JBCO and the highest ash content, ideal for regrowing damaged, dry or fading hair. Sunny Isle's organic castor seeds are roasted and ground by a manual grinder and then the crushed beans are boiled to extract the 100% pure, dark brown, organic oil. With a variety of uses for Jamaican Black Castor Oil, it's a must-have skin and body oil.

Aunt Jackie’s Curls And Coils Curl La La Defining Curl Custard

KShs 1,100.00
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Product Details

Kiss frizzy, hard-to-tame hair good-bye. The mega-moisture humectants in Curl La La Defining Curl Custard give long-lasting bounce to curls, adds shine and definition to spirals and coils. Define your signature look by adding a little or a lot. Whatever your style, rest assure that it will be well-moisturized and soft to the touch, without caking or flaking. Use it as often as needed on wet or dry hair.

Tropic Isle Living Jamaican Strong Roots Red Pimento Hair Growth Oil

KShs 1,250.00
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Product Details

The Tropic Isle Living Strong Roots Red Pimento Hair Growth Oil perfect for Hot Oil Treatments, Pre-Poos, and Scalp Massages is high in antioxidants. It warms the scalp to improve circulation, stimulate nutrient absorption, support the hair growth process, reduce unnecessary oils and toxins and slow the graying process. Key ingredients include Jamaican Red Pimento Oil, Jamaican Black Castor Oil, Wheat Germ and Organic Coconut Oil.

Sunny Isle Extra Dark Jamaican Black Castor Oil Extreme Hydration & Detangling Conditioner

KShs 1,400.00
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Product Details

Our ultra hydrating formula is infused with Rosehip and Sesame Seed Oils essential to the overall health of the scalp and hair, promoting hair growth and Wheat Proteins to penetrate the hair shaft protecting against breakage and shedding. The always pure and natural 100% Jamaican Black Castor Oil assists with the treatment of dry, itchy scalps and aides in longer, stronger and deeply nourished hair. Safe for all types, textures and color treated tresses!. Features & Benefits:
  • Sulfate Free!
  • Paraben Free!
  • Anti Fade Formula!
  • Infused with 100% Pure and Natural Jamaican Black Castor Oil, Sesame Seed Oil & Rosehip Oil!
  • Strengthens hair fibers
  • Restores healthy hair
  • Hydrates for ultimate shine and silkiness!
  • Excellent for all types and textures of curls, coils!
  • Thickens & adds volume to thinning hair
  • Increased manageability
  • Helps to repair damaged hair
  • Detangles
  • Co-Wash

Mielle Organics Moisture RX Hawaiian Ginger Moisturizing Hair Butter

KShs 1,850.00
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Product Details

Moisture Rx hair butter is made to save dry, thirsty curls!  Bring thirsty hair back to life with Mielle Organics’ moisturizing hair butter! It’s great for almost any step in your hair care routine, from after your shower to right before your style. Our natural formula is packed with healthy ingredients like coconut oil, avocado oil, ginger oil, and orange and lemon extract, helping your hair retain moisture while adding shine. It’s a great product to add before you start styling, especially if you love looks like twist-outs, braid-outs, or banty knots! Order today to try out Mielle’s hair butter, and don’t forget to explore the rest of our Moisture Rx collection to keep your hair happy and hydrated.
  • Locks in moisture. Boosts shine. Works on damp or dry hair

Shine N Jam Conditioning Gel Silk Edges

KShs 700.00
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Product Details

Ampro Shine 'n Jam Conditioning Gel Silk Edges is enhanced with Olive Oil and Silk Protein to keep your hair looking healthy as you manage your style. This non-greasy formula firmly holds your edges down while adding a sleek, sophisticated look. Provides a powerful hold without allowing hair to harden.

African Pride Olive Miracle Leave-In Conditioner

KShs 600.00
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Product Details: African Pride Olive Miracle Leave-in Conditioner is a feather-light leave-in conditioner that helps protect hair from damage while strengthening hair deep inside for a stronger, healthier look.    

Shine N Jam Magic Fingers For Braiders

KShs 1,950.00
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Shine ’n Jam® has partnered with internationally recognized braider, Stasha Harris, owner of Magic Fingers Studio in Brooklyn, NY, to bring you Shine n Jam® Magic Fingers™ for Braiders.

As I Am Leave-In Conditioner

KShs 1,700.00
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Product Details

A great leave-in conditioner is a vital first step in styling. Smooth it on after cleansing and conditioning. Your finished style will be softer, shinier and more manageable. This natural wonder keeps tangles away and provides a great foundation for natural styling. It contains an organic strengthening agent, plus natural ingredients that promote hair growth.
  • Makes wet combing easier
  • Strengthens hair
  • Seals the cuticle layer
  • Supports healthy hair growth
  • Adds shine and moisture
  • Prepares hair for styling
  • Especially beneficial if you use custard, gel or setting cream for final styling

Creme of Nature Pure Honey Moisture Replenish And Strength Hair Mask

KShs 1,450.00
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Product Details

Replenish moisture, prevent breakage, and tame and control frizz with the Creme of Nature Pure Honey Moisture Replenish & Strength Hair Mask infused with Pure Honey, Certified Natural Coconut Oil and Shea Butter.
PRODUCT BENEFITS
  • Replenishes Moisture
  • Strengthens & Helps to Prevent Breakage
  • Super Slip Detangler
  • Tames & Controls Frizz : NO Sulfates*, NO Mineral Oil*

Shea Moisture Coconut And Hibiscus Curl Enhancing Smoothie

KShs 1,900.00
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Product Details

Shea Moisture’s Coconut & Hibiscus Curl Enhancing Smoothie is an all-natural leave-on styling cream specially formulated for wavy, curly hair. Coconut oil used in this moisturizing formula hydrates and protects hair against breakage while replenishing lost oils. Neem Oil imparts brilliant shine and adds volume and definition to dull, lifeless curls and coils. This enhancing smoothie bottles in the benefits of Silk Protein, an important ingredient that softens unruly locks making them irresistibly smooth and easy to manage.SheaMoisture’s Coconut & Hibiscus Curl Enhancing Smoothie is a natural hair care product that is so gentle that you can use it every day to flaunty your curls in envious, dazzling styles!

Sunny Isle Shea Coconut Intensive Repair Masque

KShs 1,700.00
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Product Details Sunny Isle Shea Coconut Intensive Repair Masque provides damage control for all hair types! This rich and creamy blend of Shea butter, Jamaican Black Castor Oil & Coconut Oil, helps repair damage caused by heat from styling tools, coloring, perming and other chemicals. Shea Butter absorbs quickly in hair folicles to rehydrate dry scalp and prevents damage. Coconut Oil strengthens hair, increases manageability, and adds body & shine. Jamaican Black Castor Oil promotes healthy hair growth while nourishing dry scalps.

Alikay Lemongrass Leave In Conditioner

KShs 2,100.00
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Product Details

As with all Alikay Naturals products, Lemongrass smells AMAZING. Simply spray it directly onto your hair or put some on your hand and run it through. Experiment with which method gives you that silky, soft, and style-ready hair that only "Liquid Gold" can bring.

Silk Amino Acids: contains a natural water-soluble protein source that penetrates deep into the hair to strengthen, nourish and rebuild damaged hair cuticles - has moisture binding properties that promote healthier hair  : Aloe Vera Juice: moisturizes and conditions, smoothes hair cuticles, seals moisture in, strengthens the cortex of damaged hair: Lemongrass Oil: strengthens hair follicles, reduces hair breakage and shedding while promoting shine and volume

Creme of Nature Pure Honey Know Away Leave-In Detangler

KShs 1,200.00
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Product Details

Instantly detangle and remove knots with the Creme of Nature Pure Honey Knot Aware Leave-In Detangler. It is infused with Pure Honey, Certified Natural Coconut Oil and Shea Butter to restore moisture and repair split ends.
PRODUCT BENEFITS
  • Instantly Detangles
  • Improves Manageability
  • Helps Repair Split Ends & Restores Moisture
  • Smoothes the Cuticle and Removes Knots ; NO Mineral Oil*, NO Petrolatum*