PAYMENTS

How do I pay for a Shop Go Natural purchase?

Shop-Go Natural offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Shop-Go Natural trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking,M-pesa, Cash on Delivery  to make your purchase.

Shop-Go Natural also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards.

Are there any hidden charges when I make a purchase on Flipkart?

There are NO hidden charges when you make a purchase on Shop-Go Natural. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the Delivery Location. Please when checking Out Put your County and it will show you flat Fee for Delivey.

What is Cash on Delivery?

If you are not comfortable making an online payment on Shop-Go Natural, you can opt for the Cash on Delivery (C-O-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Ksh 20,000 It is strictly a cash-only payment method and its Only appllies to NAIROBI COUNTY.

How do I pay using a credit/debit card?

We accept payments made by  credit/debit cards.

  • Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

  • Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Shop-Go Natural

Your online transaction on Shop-Go Natural is secure with the highest levels of transaction security currently available on the Internet. Our Payment Gateways uses bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Shop-Go Natural are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Shop-Go Natural take to prevent card fraud?

Shop-Go Natural realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference:

Can I use my bank’s Internet Banking feature to make a payment?

Yes. Shop-Go Natural offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking in Kenya

Can I make a credit/debit card or Internet Banking payment on Shop-Go Natural through my mobile?

Yes, you can make credit card payments through the Shop-Go Natural mobile site and application. Shop-Go Natural  encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.