Payments
Payment Methods & Secure Checkout
At Shop Go Natural, we are committed to providing a safe, secure, and convenient shopping experience for all our customers across Kenya and internationally.
To make online shopping easier, we offer multiple trusted payment options designed for flexibility, speed, and security.
Accepted Payment Methods
We support a wide range of secure payment methods to make checkout simple and convenient.
Available Payment Options
Customers can pay using:
- M-PESA
- Credit Cards
- Debit Cards
- Internet Banking
- Bank Transfers
- Cash on Delivery (COD) — Nairobi Only
Secure Online Payments
Your security is our priority.
All online transactions on:
Shop Go Natural
are processed through secure and trusted payment gateways that use advanced encryption technology to protect your payment information.
Our payment systems are designed to:
- protect customer data,
- prevent unauthorized access,
- and ensure secure transaction processing.
No Hidden Charges
We believe in transparent pricing.
What You See Is What You Pay
All product prices displayed on our website are:
- final,
- inclusive of applicable taxes,
- and clearly displayed before checkout.
There are:
- NO hidden charges,
- NO surprise billing,
- and NO undisclosed fees.
Delivery Charges
Delivery charges may apply depending on:
- your county,
- delivery location,
- package size,
- or courier service selected.
During checkout:
- simply select your county and delivery location,
- and the shipping fee will automatically appear before payment confirmation.
Cash on Delivery (COD)
For customers who prefer paying upon delivery, we offer:
Cash on Delivery (COD)
COD Terms & Conditions
- Available only within Nairobi County
- Maximum COD order value: KSh 20,000
- Payment must be made in cash at the time of delivery
- Orders may require phone verification before dispatch
Shop Go Natural reserves the right to decline COD orders flagged as:
- suspicious,
- unverifiable,
- incomplete,
- or high-risk.
Paying With Credit & Debit Cards
We accept secure card payments from major local and international card providers.
Accepted Credit Cards
- Visa
- Mastercard
- American Express
Accepted Debit Cards
- Visa Debit
- Mastercard Debit
- Maestro
How Card Payments Work
To complete payment using your card, you may be required to provide:
- card number,
- expiry date,
- CVV/security code,
- and authentication details.
For additional protection, customers may be redirected to their bank’s secure verification page for:
- OTP verification,
- 3D Secure authentication,
- or bank-issued online passwords.
Is It Safe to Use My Card on Shop Go Natural?
Yes.
All card transactions on:
Shop Go Natural
are protected using:
- advanced SSL encryption,
- secure banking gateways,
- and fraud detection systems.
Our payment partners comply with industry-standard security measures to safeguard your financial information.
Important Security Notice
For your safety:
Shop Go Natural Will NEVER:
- ask for your PIN,
- request your CVV code via phone or email,
- request your banking password,
- or ask for full card details outside our secure checkout system.
If anyone requests such information claiming to represent Shop Go Natural, please report it immediately.
Fraud Prevention & Payment Verification
To maintain a safe shopping environment, we actively monitor transactions for suspicious activity.
Additional Verification May Be Required
In rare situations, our fraud prevention team may:
- temporarily hold an order,
- request identity verification,
- or ask for proof of card ownership.
This helps protect:
- customers,
- cardholders,
- and our business from unauthorized transactions and online fraud.
Shop Go Natural reserves the right to:
- cancel,
- reject,
- or suspend orders flagged as potentially fraudulent.
What Is 3D Secure Authentication?
3D Secure is an additional security layer used by:
- Visa,
- Mastercard,
- and participating banks
to verify your identity during online payments.
This may appear as:
- Verified by Visa,
- Mastercard SecureCode,
- OTP verification,
- or bank authentication prompts.
The purpose is to ensure only the authorized cardholder completes the transaction.
How to Activate 3D Secure
You can activate your bank’s 3D Secure service by:
- contacting your bank,
- visiting your bank’s website,
- or enabling online transaction authentication through your banking app.
Availability depends on your bank or card issuer.
Internet Banking Payments
Customers can also make payments directly through supported Internet Banking services in Kenya.
This allows you to:
- securely transfer funds from your bank account,
- complete payments instantly,
- and avoid carrying cash.
Mobile Payments & Mobile Checkout
Yes — you can securely make payments through:
- mobile phone,
- tablet,
- or desktop device.
Our website is optimized for:
- mobile shopping,
- secure mobile checkout,
- and fast payment processing.
Payment Failure & Order Holds
In certain cases, payments may fail or remain pending due to:
- bank authorization delays,
- network interruptions,
- incorrect payment details,
- insufficient funds,
- or security verification failures.
If payment is not successfully confirmed:
- the order may remain pending,
- delayed,
- or automatically cancelled.
Currency & International Payments
International customers may incur:
- foreign exchange charges,
- bank processing fees,
- or currency conversion fees
depending on their card issuer or financial institution.
These charges are controlled by your bank and not by:
Shop Go Natural
Why Customers Trust Shop Go Natural
Customers shop confidently with us because we provide:
- secure payments,
- authentic beauty products,
- fast nationwide delivery,
- trusted customer support,
- and transparent pricing.
We continuously invest in secure systems and customer protection to ensure a smooth online shopping experience.
Shop Securely Today
Start shopping authentic natural hair care, beauty, skincare, and wellness products today at:
Enjoy secure checkout, flexible payment options, and trusted delivery across Kenya and internationally.
