SHOPPING INFORMATION

We do Free Delivery within  Nairobi CBD ,Outside Nairobi  CBD we charge,the  cost depends with your location or where the product is to be delivered.

Yes, Check the email you used to order the products.

It depends with the delivery location…Maximum after 24 hrs you will receive your Order.

Requirement for a valid procedure

  • Proof of purchase – the document handed over to you together with the product, on delivery.
  • Original packaging – the manufacturer packaging
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Valid return reason – please refer to the section below for the details

 

Please Note:

Items in the categories below will NOT be eligible for a return based on ‘CHANGE OF MIND’. This condition stands even when the seal is still intact. This, therefore, means such items can only be returned if you receive a wrong item or item has a quality issue;
  • Natural oils/Carrier Oils
  • Any Shampoos, Conditioners
  • Satin Bonnet Caps,
  • Extracts/Powder

Yes, any free gift must be also be returned.

There are no charges for shipping a Wrong Or Damaged product back to Shop-Go Natural, But For Exchange You will pay for shipping back to Shop-Go Natural.

Sorry, returns are not possible after the 7 days return period

We will keep you updated by email and SMS about the status of your return. For any inquiries contact our Customer Service Call Center at 0780000350

On delivery, kindly ensure to verify that the item delivered is in good condition and reject if it does not match your order or damaged. In the case you accept it from the delivery agent, you can still return it within 7 days. Past That we will not accept it. NB: The product seal must be unbroken when returning.

We will perform a careful quality check. If the claim is valid we will refund you according to your requested refund method.The process may take up to 7 days{Monday-Friday} from when your return request was submitted. If the claim is invalid the item will be sent back to you. We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop in Shop-Go Natural in the future.

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
“Note that we will make two (2) attempts to return the product to you at no cost. However after two (2) failed attempts, we will cancel the return process and store the product at our warehouse for up to seven (7) days awaiting your collection. If you do not collect the product within these seven (7) days it will be deemed as forfeited and we will dispose of in accordance with the Kenyan law”

Refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, This quality evaluation process may take up to 7 days. A refund notification shall be sent via email once the process is finalized

If you would prefer to repurchase, a refund voucher shall be processed and this must be indicated when you request for a return when contacting our Customer Service. In the event you would prefer a cash refund, the refund methods available according to payment methods are:

Payment methodsRefund methods
M-PesaMpesa
Bank Transfer Bank Transfer
ChequeBank Cheque

PAYMENT INFORMATION

Your order will not be shipped until the funds have cleared in our account.

Wishlist  is an E-Commerce feature that allows shoppers to create personalized collections of products they want to buy and save them in their user account.

Comparison or comparing is the act of evaluating two or more things by determining the relevant, comparable characteristics of each thing, and then determining which characteristics of each are similar to the other, which are different,and which can suit you.

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1.Mpesa

2.Bank Transfer

3.Bank Cheque.

If you have been issued a Shop-Go Natural Coupon Code, you will have received a  number code/letter code.
Please enter this number/letter code  in the coupon code box and click “add coupon” during checkout at payment step. A corresponding deduction will be applied to your total amount.