SHOPPING INFORMATION​

Where can I buy authentic hair products online in Kenya?

You can shop authentic hair and beauty products directly from our online store. We stock trusted brands and guarantee original, high-quality products delivered across Kenya.

How long does delivery take in Kenya??

Orders within Nairobi are delivered within 1 hour–5 hours . Other towns take 1–2 business days. Remote areas may take up to 4 business days.

How much is delivery??

Delivery fees depend on your location. We offer affordable nationwide shipping and free delivery on selected orders above a certain amount.

How do I track my order?

Once your order is shipped, you will receive an SMS or email with tracking details so you can monitor your package in real time.

Can I change or cancel my order??

Yes. Orders can be changed or canceled before dispatch. Contact customer support immediately ( WITHIN 30 MINUTES) for assistance.

PAYMENT INFORMATION

What payment methods do you accept??

We accept M-Pesa, Visa, Mastercard, bank transfer, and other secure online payment options available at checkout.

Is online payment secure?

Yes. Our website uses secure payment gateways and encryption to protect your personal and financial information. We dont store your information on our website as per our Policy.

When is payment deducted?

Payment is processed immediately after successful checkout confirmation.

Can I return a product?

Yes. You can request a return within our return refund policy period, provided the item is unused and in original condition. NO SEAL IS BROKEN.

How long do refunds take??

M-Pesa refunds are processed within 24–48 hours. Card refunds may take 3–7 business days depending on your bank.