Delivery & Shipping Information.

Looking for fast, reliable, and affordable beauty product delivery in Kenya? At Shop Go Natural, we work hard to ensure your orders are processed quickly and delivered safely to your doorstep across Kenya and internationally.

Whether you are shopping for natural hair products, skincare, or beauty essentials, here is everything you need to know about our delivery timelines, shipping charges, courier services, and order policies.

Fast Delivery Across Kenya

We offer same-day, next-day, and nationwide delivery services depending on your location and order time.

Nairobi & Kiambu Same-Day Delivery

All orders within Nairobi and Kiambu Counties are processed within hours.

Same-Day Delivery Conditions

  • Orders placed before 12:00 PM qualify for same-day delivery.
  • Orders placed after 12:30 PM will be delivered the following day.

Delivery Charges

  • Nairobi County: KSh 380 – KSh 500
  • Kiambu County: KSh 400 – KSh 500

Delivery fees vary depending on your exact location.

Delivery Partners

We use trusted courier and transport partners including:

  • Wells Fargo Courier
  • G4S Courier
  • Pick-Up Mtaani
  • Our In-House Delivery Team

Nationwide Delivery Across Kenya

Orders outside Nairobi and Kiambu are processed within 24 hours and shipped using reliable courier and transport services.

Mt. Kenya Region Delivery

Counties:

  • Embu
  • Kirinyaga
  • Meru
  • Murang’a
  • Nyeri
  • Tharaka Nithi

Shipping Fee

KSh 380 – KSh 500

Delivery Partners

  • Wells Fargo
  • G4S Courier
  • 2NK Shuttle
  • Unique Shuttle
  • Preferred Courier Services

Lake Region Delivery

Counties:

  • Homabay
  • Kisumu
  • Migori
  • Siaya

Shipping Fee

KSh 300 – KSh 600

Delivery Partners

  • Mash Poa
  • Easy Coach
  • Wells Fargo
  • G4S Courier

Western Kenya Delivery

Counties:

  • Bungoma
  • Busia
  • Kakamega
  • Vihiga
  • Trans Nzoia

Shipping Fee

KSh 300 – KSh 600

Delivery Partners

  • Mash Poa
  • Easy Coach
  • Wells Fargo
  • G4S Courier

Coastal Region Delivery

Counties:

  • Kilifi
  • Kwale
  • Mombasa
  • Taita Taveta

Shipping Fee

KSh 350 – KSh 600

Delivery Partners

  • Coast Bus
  • Dreamliner
  • Buscar
  • Mash Poa
  • Wells Fargo
  • G4S Courier
  • Pick Up Mtaani

Rift Valley Region Delivery

Counties:

  • Baringo
  • Bomet
  • Kericho
  • Nandi
  • Uasin Gishu
  • Elgeyo Marakwet

Shipping Fee

KSh 300 – KSh 600

Delivery Partners

  • Easy Coach
  • Wells Fargo
  • G4S Courier

Northern Kenya Delivery

Counties:

  • Garissa
  • Marsabit
  • Samburu
  • Turkana
  • West Pokot
  • Wajir

Shipping Fee

KSh 1,000 – KSh 2,500

Delivery Partners

  • Wells Fargo
  • G4S Courier

Ukambani Region Delivery

Counties:

  • Kajiado
  • Kitui
  • Machakos
  • Makueni

Shipping Fee

KSh 250 – KSh 400

Delivery Partners

  • Manatwa Sacco
  • Kinatwa Sacco
  • Makos Sacco
  • Namanga Shuttle
  • Easy Coach
  • Wells Fargo
  • G4S Courier

Uplands Region Delivery

Counties:

  • Laikipia
  • Nakuru
  • Narok
  • Nyahururu

Shipping Fee

KSh 250 – KSh 400

Delivery Partners

  • 2NK Shuttle
  • Mololine Shuttle
  • Narok Shuttle
  • NNUS
  • Wells Fargo
  • G4S Courier

Free Delivery Offer

Enjoy FREE delivery when you shop products worth KSh 10,000 and above.

Terms & Conditions

  • Free delivery does not apply to all counties.
  • Delivery eligibility depends on your location and courier coverage.

Order Processing & Delivery Timelines

The delivery timeline starts from the moment you place your order until our delivery team makes the first delivery attempt.

Important Delivery Notes

  • Only 3 delivery attempts/calls will be made.
  • If your phone is unreachable, the order may be cancelled.
  • A second delivery attempt may attract an additional delivery fee.

Pick-Up Orders

Orders not collected within 2 days at our pick-up point will be cancelled.

Pick-Up Location

Commonwealth House, 4th Floor, Suite 402

Important

  • No refunds will be issued for uncollected orders.

Working Hours

Our operating hours are:

  • Monday to Saturday
  • 8:00 AM – 5:30 PM

We do not operate on Sundays or Public Holidays.

Fargo Courier Tracking Information

Once your package is shipped, our team will send you an SMS or email with a tracking number.

Important Fargo Courier Notes

  • Deliveries are only made within a 10km radius of town centers.
  • Orders outside the delivery radius may require collection from Fargo offices.
  • Fargo deliveries are usually made between 9:00 AM and 4:00 PM.
  • Delivery timelines may occasionally extend by an extra day.

Special Delivery Circumstances

In some cases, same-day delivery may not be possible due to:

  • Product availability
  • Courier delays
  • Incomplete delivery details

If delays occur, our customer support team will contact you in advance.

International Shipping & Cross-Border Orders

We also process international orders.

International Shipping Timeline

  • Orders are processed and shipped within 24 hours.

Tracking

You will receive a tracking number once your package has been dispatched.

Liability Notice

Once goods are handed over to a third-party shipping company, liability transfers to the shipping provider. Any claims regarding shipment issues must be directed to the courier company’s claims department.

Shop Beauty Products Online in Kenya

At Shop Go Natural, we are committed to fast shipping, reliable customer service, and secure delivery across Kenya and beyond.

Shop confidently today and enjoy convenient delivery right to your doorstep.