Shipping & Delivery
Thanks for stopping by! All you need to know about our delivery times can be found right on this page:All orders are processed within 1-2 business days. The delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. *Only 2 attempts will be done for delivery and the orders will be canceled after 2 days if not collected. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Business days are from Monday to Friday, and do not include weekends or public holidays.
Delivery charges for your order will be displayed at checkout.
Please await confirmation via call or text notifying when your order is ready for collection.Click and Collect – Pick up Commonwealth House 4fh Floor Rm 402
Do not come to the office before this confirmation to avoid disappointment.
Free Shipping – Next Day Within Nairobi Orders above 10,000
Select Free Shipping option at checkout.
|Delivery Method||Estimated Delivery Time||Delivery Costs (Ksh)||Minimum Order or Weight Conditions|
|Click and Collect – Pick up Commonwealth House 4th Flr Rm 402||Same Day||Free||N/A|
|Free Shipping – Next Day Within Nairobi Orders above 10,000||Next Day||Free||Orders Above 10,000/- Only|
|Nairobi Next Day Delivery||Next Day||350/-||N/A|
|Nairobi Same Day Delivery||Same Day||450/-||N/A|
|Nairobi Outskirts Same Day||Same Day||700/-||N/A|
|Nairobi Outskirts Next Day|
|Outside Nairobi – Next Day via Fargo Courier||48-72 Hours||500/-||Up to 5kg|
Nairobi Same Day Delivery
Any orders made after 12:00pm may be delivered on the next day. For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.
Outside Nairobi – Next Day via Fargo Courier
To ensure you receive your order on the next day, please place your order by 3:00pm.
Our team will sms/email you a tracking number so that you can follow up with Fargo Courier.
Please note that Fargo Courier delivers items only to locations that are within a 10km radius from the town. In the event that the address is outside their delivery radius, or in case the package is not delivered at the stated address, the recipient will have to collect the parcel from their offices in the town.
Fargo Courier does not have a specific delivery timeline.However, there might be delays and deliveries may take an extra day to be delivered, between 9am and 4pm.
For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.
For deliveries outside Nairobi with vague delivery details, the Fargo Courier team will not be able to deliver and the recipient will be required to pick the items from their offices in the town the item is meant to be delivered to.